' entertainment ' field of the service industry! There is no smiles, hello's.except for the staff at the entrances. Heck, just have the staff say Hello as you pass them.I know it's a job to them, but it is in the By that, I'm saying that only the special events seem to be upbeat and fun. There seems to be little or no concern for us, the guests, the people that pay the bills. I can confirm that I encountered numerous people (inside the building and outside) and no one was winning anything. One of my followers asked me to review this casino to see if I would have the same experience they had. In an effort to prevent you from winning at their slots. I have a feeling that this is a way for them to track you. My partner signed up for the $20 free play card. My partner (who I had on a different floor of the casino) went to six different machines and nothing for him. I went to seven different machines and the results were the same- nothing 🤔. The problem is this casino does not pay anything. The customer service is friendly, the casino is clean, and there is a whole floor solely for smoke free customers (a major plus). On the other hand, my review pretty much matches majority of the reviews posted. The restaurant area was open and I really appreciate the fact that they had customer dividers on majority of their machines. The security and the amount of cameras creates a safe feeling environment. Thankfully, we were able to get a parking meter. Numerous signs are posted warning customers not to park in certain areas. We went in the morning because I always like to get a good feel for the atmosphere. Our visit to this casino was on Labor Day. The husband said we definitely come back and stay here next time we visit family again. There were lots of restaurants, but hours on some were limited. If you plan to visit the casino part, plan to walk a bit. Getting the keys was a bit of a wait while the staff member was busy answering tons of questions from the person checking in since only 1 staff member was at the desk, at least till a line started. Liked the online check-in and check-out option. We were on the 8th floor backside, so we didn't have a beautiful view from our window. The vending machine was completely empty of drinks, which was a slight disappointment for our daughter. The little coffee pot wasn't working, and I looked and saw the tubing was disconnected. The only issue is that the TV guide part didn't show what was playing, and you had to flip Channels to see what was on. You couldn't hear anyone in the hallways. Beds were just perfect, not too hard or soft.

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